Inspect what you expect
— or pay for it twice.
The walk finds the issue. The cost is in what happens after.
The guest notices first
A missed detail becomes a review before it ever becomes a ticket.
Your team chases the same fix
No closed loop means the same room breaks twice.
The standard drifts
Yesterday's exception becomes today's norm, and the rate drifts with it.
Everything in
one place.
Inspections, work orders, vendors, and the photos that close them out. No spreadsheets, no group texts.
Your vendors and contracts
Vetted vendors near your hotel, with their contracts and schedules in one place.
Explore the marketplaceKnow it got done
See who did what, when, and where — with geotagged photos on the record.
See the recordA fail isn't a score.
It's a work order.
Scoring tools stop at the number. A failed item opens a work order, routes to the vendor who fixes it, and closes on the record.
- 1On property
Audit
Snap a photo with the location and log the issue on the walk.
- 2Minutes
Route
Send a work order to the right vendor.
- 3By text
Resolve
The vendor does the work and texts back photos.
- 4On the record
Confirm
You sign off. It's logged for good.
The right crew,
already vetted.
Licensed, insured, and rated — with their contracts and schedules in one place. Send the job and watch it get done.
Explore the marketplace
Know what's
really going on.
Scores, open work, and repeat problems — mapped by location for one hotel or all of them.
See a sample reportOne system.
Every role.
General manager
See what needs attention today.
Director of operations
Compare properties on the same scorecard.
Corporate and brand
One standard across every property.
Asset manager
Standards held protect the reputation, the rate, and the value of the asset.
Service providers
Get the job by text, send photos when it's done.
FM Professionals
on property.
Need help walking the property? Trained auditors can inspect for you and train your team.
- On-property audits
- Training to your standard
- Brand-specific rubrics
- Findings added to the record
Expert help, when you need it.
The basics.
What does BespokeVM do?
Inspect the property, send the work to a vendor, and know it got done, with geotagged photos on the record.
Do service providers need an app?
No. They get the job by text and send photos back by text.
How are scores calculated?
Items are weighted by guest impact. Critical misses fail the section. N/A items don't count against you.
Can we use our own standards?
Yes. We build your checklist from your brand standards before the first walk.
Does it work across multiple properties?
Yes. Every property scores on the same checklist, so you can compare them.
Who performs the audits?
Your team can, or FM Professionals can walk the property and train your staff.
See it on
your property.
Fifteen minutes. We'll walk one issue from photo to sign-off.